Question 1

What is U Matter?

Accepted Answer

U Matter is a UK-based streetwear brand created to remind you that you are enough, you matter, and you’re not alone. Every piece is designed to feel good on your body and kind to your mind.

Question 2

Where do you ship from and where do you deliver?

Accepted Answer

We ship from the UK and currently deliver across the UK and most of Europe. At checkout you’ll see available shipping options, prices, and estimated delivery times for your location.

Question 3

How long will my order take to arrive?

Accepted Answer

Once your order is confirmed, we usually process it within 1–3 business days. UK orders typically arrive within 2–5 business days after dispatch, and European orders within 5–10 business days. Busy seasons or sales may take a little longer.

Question 4

How do I know my size?

Accepted Answer

Each product page includes a size guide with measurements. We recommend comparing the measurements to a hoodie or tee you already own. If you’re between sizes and like a relaxed streetwear fit, we suggest sizing up.

Question 5

What if something doesn’t fit or I change my mind?

Accepted Answer

No stress. As long as your item is unworn, unwashed, and in its original condition, you can request a return within the time frame stated in our Refund Policy. Check the Refund Policy page for full details and how to start a return.

Question 6

Can I exchange an item for a different size or colour?

Accepted Answer

Yes, if the size or colour you want is in stock. Start a return following our Refund Policy and choose “exchange” where available, or contact us with your order number and what you’d like to swap to.

Question 7

How do I care for my U Matter pieces?

Accepted Answer

To keep your affirmations and prints looking fresh, we recommend washing inside out on a gentle cycle, in cold or low-temperature water, and air drying. Avoid bleach and high heat in the dryer.

Question 8

Are your products unisex?

Accepted Answer

Most of our pieces are designed to be unisex with a relaxed streetwear fit. Check each product description and size guide for specific fit notes so you can choose what feels best for you.

Question 9

Do you restock sold-out items?

Accepted Answer

Some pieces are limited, others are restocked based on demand. If something you love is sold out, use the wishlist or “notify me” options where available, or follow us on Instagram for restock updates.

Question 10

How does U Matter support mental health?

Accepted Answer

Our mission is to make you feel seen and valued. We do this through affirmations on our clothing, supportive content on our blog and social channels, and by building a kind community. From time to time we also support mental health initiatives or campaigns, which we share on our platforms.

Question 11

How can I join the U Matter community?

Accepted Answer

You can join by:
Following us on Instagram
Subscribing to our newsletter on the site
Joining our online groups/community spaces where available

We share stories, reminders, and drops that keep the “you matter” message alive.

Question 12

How can I contact you if I still have questions?

Accepted Answer

You can reach us anytime through the Contact page on our website. Share your order number (if you have one) and a short message, and we’ll get back to you as soon as we can.

Frequently asked questions